Medcallz is a telehealth company that connects you with Australian registered, fully qualified, and experienced Doctors through video consultations, available anywhere in Australia. We offer an online platform that facilitates affordable and effective health consultations, complementing the traditional healthcare system.

Medcallz offers convenient access to experienced Australian Doctors via video consultations. Our platform enhances your healthcare experience by allowing you to select a healthcare professional who best matches your needs. Plus, all our Doctors are fully qualified and registered, ensuring you receive high-quality care that aligns with the standards of various medical bodies in Australia.

Yes, Medcallz serves patients all over Australia, providing you with access to healthcare services regardless of your location within the country. You can enjoy the convenience of telehealth consultations no matter where you are.

When deemed clinically appropriate, our medical practitioners have the capacity to issue Medical Certificates, Prescriptions (inclusive of Repeat prescriptions), Specialist Referrals, Pathology Requests, and Radiology Requests. Additionally, they can provide comprehensive medical guidance during your consultation, conducted efficiently through video conferencing.

In a manner akin to in-person consultations at a local medical clinic, we cannot ensure the issuance of specific medical documents by the doctor. Your consultation will involve a thorough inquiry into your medical history, symptoms, and any pertinent details. This enables the doctor to make a judicious assessment, determining whether the consultation warrants the provision of a medical document.

You must be within Australia and be 17 years old or over to use the Medcallz Service. If you are under the age of 17, you can only access and use the service in the presence of at all times, and with the consent of, a parent or guardian.

If you have an underage child who you are the parent/guardian of, who needs to speak to a doctor, you can add them to your account by visiting your Profile when you are logged in. Click on Family Profile to add or edit your dependent’s details. Alternatively, you can sign up an account for your child and request the consult through your child’s profile.

Our doctors cannot offer a consultation for your child if you request the consult under your name.

Need more information? Talk to a member of our support team by emailing info@medcallz.com.au.

Certainly, a Medcallz doctor can provide you with a Medical Certificate when it is clinically warranted. These certificates are primarily used for personal leave related to work or university attendance.

Your Medical Certificate will be promptly available in your Medcallz Inbox immediately after your consultation. You can choose to save it to your device or send it to an email address, which can then be forwarded to the relevant parties, such as your workplace or school. The Medical Certificate will remain in your Medcallz Inbox until you decide to delete it.

Medcallz doctors do not backdate Medical Certificates, and they typically issue certificates covering a maximum of three days. The details included on the Medical Certificate are determined by the doctor during the consultation, tailored to what they find suitable for your situation.

Indeed, our medical practitioners have the authority to issue both Prescriptions and Repeat Prescriptions through Medcallz, subject to clinical appropriateness.

Australia has implemented ePrescriptions, which involve a token delivered directly to your email or mobile device for presentation at any pharmacy. In cases where you are ineligible to receive an ePrescription token, a conventional prescription can be transmitted to your chosen local pharmacy for immediate procurement. It is vital to choose one of the authorized pharmacies Pharmacy Directory to utilize this service.

Alternatively, if you are ineligible to receive an ePrescription token; your prescription can be faxed/emailed and original script posted to yourself or your designated pharmacy.

The consults are charged according to the duration of the consult – not what prescriptions are issued to you. Just like any consultation if you were to visit a local medical clinic, we cannot guarantee what medication the doctor will prescribe you. You will have to have a consultation where the doctor will ask about your health history and any current medications you are taking, so they can make an informed prescribing decision.

Please note that some medications cannot be prescribed using Medcallz, including Panadeine Forte, Mersyndol Forte, Benzodiazepines (Valium), Phentermine (Duromine), Semaglutide (Ozempic), Liraglutide (Saxenda), Modafinil, Armodafinil, Gabapentin, Quetiapine, Pregabalin (Lyrica), Tramadol (Tramal), Zolpidem (Stilnox), Zopiclone (Imovane), Ivermectin (Stromectol), controlled substances, narcotics or opioids, any Schedule 8 (S8) controlled drugs and medications requiring close monitoring by a doctor.

Medications used to prevent and treat COVID-19 listed on the following website cannot be prescribed through Medcallz: www.healthdirect.gov.au/covid-19/medications Pharmacy Finder www.medcallz.com.au/pharmacyfinder If you are a Pharmacy and would like to be added to our Pharmacy Directory, please email info@medcallz.com.au for a registration pack.

Yes, our doctors can issue Compound Prescriptions through Medcallz when clinically appropriate.

ePrescriptions have been rolled out across Australia; a token sent direct to your email or mobile for you to present at any compounding pharmacy. If you are ineligible to receive an ePrescription token, a traditional compound prescription can be sent directly to your local compounding pharmacy for immediate collection - to use this service you must select one of the approved compounding pharmacies from Medcallz’s Pharmacy Directory.

Alternatively, if you are ineligible to receive an ePrescription token; your prescription can be faxed/emailed and original script posted to yourself or your designated pharmacy.

The consults are charged according to the duration of the consult – not what prescriptions are issued to you. Just like any consultation if you were to visit a local medical clinic, we cannot guarantee what medication the doctor will prescribe you. You will have to have a consultation where the doctor will ask about your health history and any current medications you are taking, so they can make an informed prescribing decision.

Please note that some medications cannot be prescribed using Medcallz, including Panadeine Forte, Mersyndol Forte, Benzodiazepines (Valium), Phentermine (Duromine), Semaglutide (Ozempic), Liraglutide (Saxenda), Modafinil, Armodafinil, Gabapentin, Quetiapine, Pregabalin (Lyrica), Tramadol (Tramal), Zolpidem (Stilnox), Zopiclone (Imovane), Ivermectin (Stromectol), controlled substances, narcotics or opioids, any Schedule 8 (S8) controlled drugs and medications requiring close monitoring by a doctor.

Pharmacy Finder www.medcallz.com.au/pharmacyfinder If you are a Compounding Pharmacy and would like to be added to our Pharmacy Directory, please email info@medcallz.com.au for a registration pack.

Yes, a doctor can issue you with a Specialist Referral, Pathology/Blood Test Request or Radiology/X-Ray Request, when clinically appropriate.

Specialist Referrals enables you to receive a Medicare rebate on your specialist appointment. The Referral will be available in your Medcallz Inbox immediately following your consultation, which can be saved to your device or forwarded to an email address. You can print the Referral and take it to your preferred Specialist, Pathology or Imaging Centre, or you can email direct to their administrator. The Referral/Request will remain in your Medcallz Inbox until you choose to delete it.

Results for pathology and imaging are sent directly back to your preferred clinic or clinician of choice.

Alternatively, during your initial consult you can request for your results to be sent to your usual family practice where you can discuss your results with your regular GP.

Consults are covered by Medicare and are bulk-billed with a valid Medicare card for patients under 12 months of age only.

Medicare stipulates we cannot bulk-bill any patients who are not under 12 months of age.

If you are not eligible for a bulk-billed consult, the following private fees are applicable and not rebatable by Medicare:

Your nominated credit or debit card will be automatically charged upon conclusion of your online consultation. You can edit your payment details 24/7 through the Medcallz App and Website when logged in to Medcallz. Simply click on Saved Cards in your side menu to view and edit payment methods.

Upon booking an appointment, you can insert your coupon code and the value of the coupon will be automatically applied against your next consult fee.

When you request a consult, an amount is automatically pre-authorised from your card. We have not taken the money from your account, it gets held by your bank until the funds are released back to you or captured by us. Funds are only charged and captured on conclusion of a successful consult. Funds are automatically released and refunded back onto your card if your consult request was cancelled or unsuccessful. It may take a few business days for your bank to release the funds back onto your card, but we automatically release and refund the charges when a consult request is not successful. It is up to your bank how long they will take to release the funds back onto your card.

Please note that the consult fee is based what is set by each individual doctor, which is started by the doctor when the consult starts and ends when the consult and relevant notes are documented; including all medical documents that are issued and comprehensive consult notes completed for your consultation which are stored in your patient record.

Consultations are eligible for Medicare coverage and can be bulk-billed for patients aged under 12 months, in accordance with Medicare guidelines, which restrict bulk-billing to this specific age group.

For those who do not meet the criteria for bulk-billing, we have established competitive pricing to maintain accessibility and affordability for our users. It is essential to note that private fees are not eligible for Medicare rebates.

Need more information? Talk to a member of our support team by emailing info@medcallz.com.au.

CBHS Health Fund is currently the only private health insurance provider that does cover Medcallz fees for its Overseas Student Health Cover (OSHC) members, Overseas Worker Mid Hospital and Medical (OVHC) members, and Overseas Worker Top Hospital and Medical (OVHC) members. If you are ineligible for your consult to be bulk-billed through Medicare, and are subject to a private consult fee, you will be unable to claim the Medcallz fee through your Private Health Insurance, unless your provider is CBHS Health Fund and you are a OSHC or OVHC member. The receipt which holds all the information legally obligated to be issued after a consult can be found in the inbox of your Medcallz account.

Private Health Insurance Funds will cover consults which have an item number applicable. As we are a telehealth practice and do not see any of our patients in-person, if you are ineligible for a bulk-billed consult through Medicare, there are no item numbers applicable for your consult. This is different to physical GP practices who can offer in-person consultations. Telehealth attendances have their own criteria defined through the Medicare Benefits Schedule.

Need more information? Talk to a member of our support team by emailing

No, in the event of a medical emergency in Australia, please dial 000 for immediate assistance. Instances of medical emergencies include, but are not limited to, chest pain, head or spinal injuries, severe bleeding, loss of mobility, breathing problems, and a significant decrease in consciousness.

Our primary objective is to maintain doctor availability during extended office hours, which are from 8 am to 10 pm, every day of the week (AEST). It is important to be aware that doctor availability may exhibit variability, and we diligently manage the equilibrium between the volume of consultation requests and the number of doctors ready for consultations.

To check the online status of doctors, you can easily access this information once you log in to Medcallz.

Medcallz can be used with your Google Chrome or Safari web browser on any type of Windows PC, macOS and Android Tablet when logging in through the URL www.medcallz.com.au/patient/login

Medcallz iOS App is compatible on iPhones and iPads. You cannot login to Medcallz through a web browser on an iOS device, so you must download the Medcallz App if you want to use it on your iPhone or iPad.

Medcallz Android App is compatible on Android Phones only. You cannot login to Medcallz through a web browser on an Android Phone, so you must download the Medcallz App if you want to use it on your Android Phone. If you want to use Medcallz on your Android Tablet, please login through a Google Chrome web browser on your tablet.

You will need a camera and speakers connected/installed on your device, and access to either a WiFi connection or a mobile data connection.

All internet traffic on Medcallz use 256 bit SSL Certificates, which includes digital certificate authentication and 256 bit data encryption. 256 bit SSL Certificates are trusted by over 99.9% of current Internet users. Positive SSL is the solution for new websites and environments where trust has been established and entity verification (for identity assurance) is not needed.

Simply visit the Australian App Store for iOS or Google Play Store for Android to download the Medcallz App for free. Once downloaded, simply register your details, agree to the terms and conditions and login! Don’t have an iPhone, iPad or Android Phone?

Visit our website www.medcallz.com.au where you can sign up and login through your Google Chrome web browser.

More FAQs are available once you login to Medcallz, which cover more detailed queries.

Contact Medcallz Support by emailing info@medcallz.com.au.