Effective Date: 26-07-2025

By signing into your MedCallz provider account, you acknowledge and agree to the collection, use, and disclosure of personal and health information as outlined below.

1. Information We Collect

When you use the MedCallz platform as a healthcare provider, we may collect:

• Your personal and professional information (e.g., name, AHPRA registration, contact details).
• Information you submit about your patients, including health records, referrals, notes, and treatment plans.
• Usage data related to your activity on the platform (e.g., logins, time stamps, session recordings for security and audit purposes).

2. How We Use Your Information

Your data is used to:

• Enable secure communication and documentation between you and your patients.
• Support billing, referrals, scheduling, and compliance with regulatory requirements.
• Improve platform security, clinical safety, and user experience through analytics.

3. Disclosure of Information

We may share data:

• With third-party service providers that support MedCallz’s operations (e.g., secure cloud storage, video call infrastructure).
• With government health agencies or insurers, as required by law.
• When legally mandated (e.g., public health reporting, subpoena).

We do not sell your personal or patient data to any third parties.

4. Your Responsibilities

As a healthcare provider, you are responsible for:

• Ensuring that patient data is collected, accessed, and transmitted in compliance with relevant privacy laws and clinical standards.
• Not sharing your login credentials or allowing unauthorized access to your account.

5. Data Security

We employ end-to-end encryption, role-based access, secure audit trails, and regular security audits to protect sensitive health information.

6. Your Rights

You may request:

• Access to your provider profile data.
• Correction of inaccurate information.
• Deletion or restriction of data where legally permissible.

7. Questions or Concerns:

For any privacy-related inquiries, contact our Privacy Officer at info@medcallz.com.au.